If customer has received shoes and they don't fit right, they should contact us as soon as possible within 14 days of receiving the order. As long as they’re in an unworn condition, we’ll happily remake them free of charge in a different size.
Please note our materials are sourced in batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you.
Customer can have only one exchange for product which does not fit.
The specified foot and calf size values will be taken as minimal and automatically recalculated by the modeling software to match your shoes to the highest standards of quality and convenience. Therefore, there is a possibility of a difference (increase) between your specified size and the actual size. The Client bears full responsibility for the submitted size and, in the event that they are incorrect, the cost of the adjustment is borne by the customer.